Terms of Service | Moj Agentko

1. General Provisions

These general terms and conditions of service govern the rights and obligations between the company Moj Agentko d.o.o. (hereinafter: "provider", "Moj Agentko", "we" or "our company") and the user or subscriber of services (hereinafter: "user", "client" or "subscriber") who uses the provider's website, places an order, enters into a subscription relationship, or otherwise uses the provider's services.

By using the website, placing an order, registering, or using the services, the user confirms that they are familiar with these terms, that they have read, understood, and fully agree to them. These terms constitute a legally binding agreement between the provider and the user.

If the user does not agree with these terms, they may not use the services.

2. Definitions

The following terms have the following meanings in these terms:

Provider — the company Moj Agentko d.o.o. that performs the services.
User / Client / Subscriber — a natural or legal person who uses the provider's website, places an order, or enters into a subscription relationship.
Service — the administrative, organizational, and informational support that the provider offers within a specific package or agreement.
Subscription — a contractual relationship with monthly payments under which the user accesses the provider's services.
Agreement — the contractual relationship established between the provider and the user upon placing an order, confirming a subscription, or making a payment.
Website — the provider's website at mojagentko.si and all its subpages.

3. Provider Information

The service provider is:

Moj Agentko d.o.o.

Savska cesta 3A, 1000 Ljubljana

1000 Ljubljana

Slovenia

Email: info@mojagentko.si

Phone: +386 70 121 380

Registration number: 7470177000

Tax number: SI10830189

IBAN: SI56 0400 0028 2901 896

VAT liable: No

4. Nature, Purpose, and Scope of Services

Moj Agentko provides administrative, organizational, and informational support to individuals, including foreign nationals, citizens of the Republic of Slovenia, and as needed other natural or legal persons, in handling various administrative, formal, and organizational procedures in the Republic of Slovenia.

Services may include assistance with the preparation and organization of documentation, assistance with understanding procedures, scheduling of appointments, communication related to administrative procedures, support during visits to administrative units or other institutions, and other support as defined in the specific package, offer, or agreement.

The provider is not a government authority, administrative unit, ministry, consulate, embassy, or other institution that makes decisions regarding the rights and obligations of users. The provider is also not a law firm and does not provide legal advice, legal services, or official representation, unless expressly stated otherwise.

All information, explanations, and guidance provided by the provider are of an informational, organizational, and supportive nature. The provider does not guarantee the successful outcome of any procedure, as the final outcome depends on the competent authorities, applicable legislation, the factual circumstances of each case, and the conduct of the user.

The provider reserves the right to establish a reasonable fair use limit for the services within each package in order to ensure service quality. If the user uses the services to an excessive, disproportionate, or unusual extent that materially deviates from the ordinary purpose of the subscription, the provider may appropriately limit the scope of services, suggest a different package, or offer additional services for an extra charge.

5. Use of the Website

The provider's website is intended for presenting services, informing users, receiving inquiries, entering into subscription relationships, communicating with users, and performing other functionalities made available by the provider.

The user undertakes not to use the website for unlawful purposes, to interfere with the operation of the website, to attempt unauthorized access, to submit false information, to send malicious code, or to engage in any other conduct that could cause harm to the provider, other users, or third parties.

The provider reserves the right to temporarily restrict or suspend access to the website or individual functionalities at any time for reasons of security, maintenance, technical upgrades, bug fixes, or other justified reasons.

6. Conclusion of Agreement and Electronic Communication

The agreement between the provider and the user is deemed concluded at the moment the user successfully places an order, confirms a subscription, accepts an offer, makes a payment, or otherwise reliably confirms their intention to use the provider's services.

The user agrees that the agreement may be validly concluded remotely and in electronic form and that electronic communication constitutes a valid form of communication between the parties.

Email, messages via web forms, user accounts, electronic confirmations, invoices, customer support systems, SMS messages, messages via communication applications, and other digital forms of communication constitute a valid means of communication between the provider and the user and may be used as evidence of orders, notices, changes, reminders, and other facts relevant to the contractual relationship.

7. Subscription Model and Duration of Agreement

Services are provided on the basis of a subscription model under which the user enters into a contractual relationship for the selected service package upon placing an order.

Upon first entering into a subscription relationship, the agreement is concluded with a mandatory initial commitment period of twelve (12) months, unless expressly stated otherwise for a specific package or special offer. The user undertakes to regularly and timely settle monthly obligations throughout this entire period, regardless of the actual extent of use of the services.

The subscription represents payment for access to services, the provider's availability, organizational support, the ability to use services in accordance with the selected package, and the administrative infrastructure available to the user during the term of the subscription relationship.

After the expiration of the initial 12-month period, the subscription relationship is automatically extended for an indefinite period with a monthly billing cycle, for consecutive periods of one (1) month, until terminated by the user or the provider in accordance with these terms.

If the user does not cancel the subscription after the expiration of the initial 12-month commitment, they are deemed to consent to the continuation of the subscription relationship on a monthly basis. After the initial period expires, the user may cancel the subscription via email or another channel provided by the provider, with the cancellation generally taking effect at the end of the current billing period.

8. Payments and Billing

The user undertakes to settle the subscription and all other due obligations regularly, on time, and in full. Payments are made monthly via the selected payment method, such as a payment card, direct debit, electronic payment, bank transfer, or other method made available by the provider.

If the subscription is paid via an automatic debit system, the user consents to having their payment method automatically charged in each billing period during the term of the contractual relationship.

All prices are stated in euros (EUR) and include VAT where required by law, unless expressly stated otherwise.

If a payment is unsuccessful, is declined, or if there is a card block, insufficient funds, cancellation of the payment method, a chargeback procedure, a declined charge, or any other reason that prevents the provider from receiving payment, this does not affect the validity of the contractual relationship. In such cases, the user remains obligated to settle all due and future obligations arising from the contractual relationship.

In the event of non-payment, the provider reserves the right to temporarily restrict or fully disable the user's access to services, postpone further service delivery, decline further appointments, and take other reasonable measures to protect its interests until all obligations are fully settled.

Non-payment of an individual monthly instalment does not constitute termination of the agreement, does not represent a valid withdrawal from the subscription relationship, and does not affect the obligation to pay the remaining contractual obligations.

In the event of late payment, the provider reserves the right to charge statutory default interest from the due date onward, as well as reasonable reminder costs, administrative costs for processing overdue claims, and other costs incurred as a result of debt collection.

If the user fails to settle their obligations even after a reminder, the provider has the right to initiate collection proceedings, including referring the claim for out-of-court or judicial debt collection, assigning the claim to a third party, filing a proposal for enforcement, or commencing other appropriate legal proceedings.

The user consents that in the event of non-payment, the provider may initiate enforcement proceedings for the collection of all overdue unsettled obligations together with statutory default interest, reminder costs, legal representation costs, court fees, enforcement proceeding costs, and other costs directly related to the enforcement of the claim.

The provider reserves the right to transfer, assign, or sell any of its claims against the user to a third party if necessary to protect its business interests or for the effective management of claims.

9. Price Changes

The provider reserves the right to change the prices of services, packages, additional services, administrative costs, or other chargeable elements of the offer.

The user will be notified of price changes in an appropriate manner, generally at least thirty (30) days before the new prices take effect.

If the user does not agree with the price change after the expiration of the initial 12-month commitment, they may cancel the subscription relationship before the date on which the new prices take effect, with the cancellation taking effect at the end of the current billing period.

If the user does not cancel the subscription relationship and continues to use the services after the new prices take effect, they are deemed to have consented to the new prices.

10. Cancellation and Early Termination

Agreements concluded with an initial 12-month commitment generally cannot be terminated early by the user without the provider's consent. By entering into the subscription, the user undertakes to pay for the entire contractual period of the initial commitment.

Unilateral cessation of use of the services, cessation of communication, non-responsiveness, non-use of services, card blocking, cancellation of the payment method, or any other unilateral action by the user does not affect the validity of the agreement and does not release the user from their payment obligation.

After the expiration of the initial 12-month period, the user may cancel the subscription in accordance with these terms, with the cancellation generally taking effect at the end of the current monthly billing period.

The provider may cancel or terminate the subscription relationship in cases specified in these terms, in particular in the event of non-payment, abuse, false information, threats to employees, violations of law, or other serious breaches of the contractual relationship.

11. Right of Withdrawal for Distance Contracts

If the user is a consumer and concludes the agreement at a distance, they have the right to withdraw from the agreement within fourteen (14) days of conclusion without stating a reason, except in cases where the law provides otherwise.

If the user wishes the provider to begin performing the services during the withdrawal period, they must give their express consent. In such a case, the user acknowledges that if they withdraw after the performance of the service has already commenced at their express request, they may be obligated to pay a proportionate amount for the services already performed, in accordance with applicable legislation.

If the service is fully performed within the withdrawal period and the user has previously expressly consented to the commencement of service performance and confirmed the loss of the right of withdrawal upon full performance of the service, the right of withdrawal ceases to the extent permitted by applicable legislation.

No provision of these terms shall be construed as depriving a consumer of a statutory right afforded to them under mandatory regulations.

12. Refunds

Unless the law or these terms provide otherwise, the provider does not offer refunds of amounts already paid solely because the user did not use the services, did not use them to the expected extent, or subsequently changed their mind, where statutory grounds for a refund are not present.

Payments under the subscription model represent payment for access to services, the provider's availability, organizational support, and readiness to perform services during the term of the subscription relationship, not merely for a specific service actually used by the user.

13. User Obligations

The user is obligated to provide the provider with truthful, complete, accurate, and up-to-date information and documents necessary for the performance of services. The user must actively cooperate, respond to questions in a timely manner, deliver documentation within the required deadlines, attend appointments where necessary, and act diligently and in good faith.

The user is fully responsible for the authenticity, legality, accuracy, completeness, and currency of all information, documents, translations, certificates, statements, authorizations, and other documents submitted to the provider or used in connection with the service. The provider generally does not verify the material and legal veracity of documents and is not liable for consequences arising from incorrect, false, misleading, incomplete, or outdated documents or information.

If it is established that the user has submitted false, misleading, or unlawful information or documents, the provider reserves the right to immediately terminate the cooperation, and the user remains obligated to settle all obligations already incurred and all contractual obligations.

14. User Conduct Rules and Prohibition of Inappropriate Behavior

The user undertakes to act respectfully, correctly, safely, and in accordance with basic rules of business communication in all contacts with the provider, its employees, contractual partners, subcontractors, and other persons involved in the performance of services.

Any inappropriate conduct is prohibited, in particular the use of offensive, vulgar, demeaning, discriminatory, hateful, sexist, racist, threatening, or aggressive language, personal attacks, intimidation, harassment, pressure, extortion, shouting, verbal violence, threats, unfounded defamation, spreading of falsehoods, or any other conduct that could endanger the dignity, safety, reputation, or work environment of the provider's employees and associates.

If the user violates these conduct rules, the provider may warn the user, limit the scope of communication, require communication exclusively in written form, cancel individual appointments, or temporarily or permanently terminate the cooperation.

If the user's conduct shows signs of an offense, a criminal act, a security threat, or another serious violation, the provider reserves the right to notify the competent authorities or take other appropriate protective measures.

15. Personal Visits, Appointments, and Availability

If a specific package includes a personal visit, accompaniment to an administrative unit, accompaniment to an institution, or other physical presence, such services are performed subject to the provider's availability, location, workload, working hours of institutions, traffic conditions, case-specific circumstances, and other factors.

The provider does not guarantee that every appointment can be provided at the exact desired time or on the exact specified date. If the user cancels a personal appointment on very short notice or fails to attend the appointment, the provider reserves the right to count such an appointment as used or to charge additional costs if such costs have been incurred.

The provider reserves the right to decline or reschedule a personal visit or accompaniment for reasons of employee safety, logistical reasons, geographical limitations, unsuitable conditions, or inappropriate conduct by the user.

16. Limitation of Provider's Liability

The provider endeavors to perform services professionally, diligently, and in good faith, but is not liable for decisions of government authorities, administrative units, ministries, banks, employers, educational institutions, insurance companies, consulates, embassies, or other third parties.

The provider is not liable for rejection of applications, delays in procedures, changes in legislation, changes in administrative practice, loss of status, missed deadlines, lost opportunities, lost profits, indirect damages, special damages, or any other consequences that depend on third parties, the user's actual circumstances, or information provided by the user.

The user acknowledges that the provider's services do not constitute a guarantee for obtaining a permit, visa, consent, residence, registration, tax number, bank account, or any other official or business result.

To the maximum extent permitted by applicable law, the provider's total liability for all claims by the user arising from the same or related event is limited to the total amount paid by the user to the provider in the last three (3) months prior to the occurrence of the damaging event.

No provision of these terms limits the provider's liability in cases where limitation of liability is not permissible under applicable law.

17. Service Availability and Technical Disruptions

The provider endeavors to ensure the uninterrupted operation of the website, communication channels, and services, but does not guarantee uninterrupted, flawless, and continuously available operation. Technical outages, disruptions, maintenance work, updates, errors, delays in message transmission, or other temporary interruptions are possible.

The provider is not liable for disruptions resulting from the operation of the internet, telecommunications networks, hosting providers, payment systems, third-party software providers, or other systems over which it has no direct control.

18. Data Protection and User Identification

The provider processes personal data in accordance with applicable data protection legislation and in accordance with its Privacy Policy.

The user consents to the provider processing their personal data to the extent necessary for the performance of services, communication, fulfillment of contractual obligations, issuance of invoices, payment management, enforcement of legal claims, fulfillment of statutory obligations, and protection of the provider's legitimate interests.

The provider reserves the right to request additional proof of identity, authorizations, address, status, or other circumstances relevant to the performance of services from the user for reasons of security, prevention of abuse, fulfillment of statutory obligations, or identity verification. If the user fails to provide such proof, the provider may refuse to commence or continue the performance of services.

19. Abuse, Refusal of Cooperation, and Termination by the Provider

The provider reserves the right to refuse to enter into an agreement with a user, refuse a specific order, or terminate further cooperation if it determines that there are justified reasons for the protection of its business, employees, reputation, legal certainty, or other legitimate interests.

The provider reserves the right to refuse to enter into or continue cooperation without stating a reason, if this is not contrary to applicable legislation, in particular in cases of suspected system abuse, disrespectful conduct, false information, unlawful intent, manifestly unrealistic expectations, security risks, or non-payment.

If the provider terminates the cooperation due to the user's breach, this does not affect the provider's right to demand payment of all due and contractually agreed obligations from the user, as well as compensation for any damages.

20. Force Majeure

The provider is not liable for non-performance or delay in the performance of its obligations if this is the result of events beyond its reasonable control, such as natural disasters, epidemics, war, strikes, supply disruptions, power outages, internet outages, failures of external systems, actions of government authorities, or other unforeseeable events.

In such cases, the deadline for the performance of obligations is extended accordingly for the duration of the force majeure circumstances.

21. Intellectual Property

All content of the website and all accompanying materials, including texts, logos, graphic elements, forms, documents, templates, instructions, photographs, website structure, software code, trademarks, and other materials, are the property of the provider or its partners or are used on the basis of appropriate rights.

The user may not copy, reproduce, modify, distribute, publicly display, publish, sell, or otherwise use this content for commercial or other purposes that are not expressly permitted without the prior written consent of the provider.

22. Complaints and Claims

The user may send any comments, complaints, or claims to the provider at the email address published on the website or at another official contact address of the provider.

The provider endeavors to process received complaints within a reasonable timeframe and in accordance with its internal procedures and applicable legislation.

The complaints procedure with the provider does not suspend the user's obligation to pay the undisputed portion of obligations, unless the law provides otherwise.

23. Out-of-Court Consumer Dispute Resolution

Consumers have the option of out-of-court consumer dispute resolution in accordance with applicable legislation. Information about a recognized provider of out-of-court consumer dispute resolution, or about whether the provider recognizes such a provider, is published on the provider's website or in a separate legal notice.

24. Dispute Resolution and Applicable Law

These terms, all agreements between the provider and the user, and all disputes arising from or related to them are governed by the law of the Republic of Slovenia.

The parties shall endeavor to resolve all potential disputes amicably, including through mediation or other alternative dispute resolution procedures if necessary. If an amicable resolution is not possible, the competent court in Ljubljana shall have jurisdiction over the resolution of disputes, unless mandatory legislation provides otherwise.

25. Language of Terms

These terms may be published in multiple language versions. In the event of any discrepancy between individual language versions, the Slovenian version shall prevail as the legally binding and authoritative version.

26. Changes to Terms

The provider reserves the right to amend, supplement, or update these general terms at any time due to changes in legislation, changes in the business model, changes in services, technical reasons, business development, or other justified reasons.

Amended terms shall take effect upon publication on the website or by other appropriate means determined by the provider, unless expressly stated otherwise.

If the law or the nature of the change so requires, the provider will notify users of significant changes in advance by appropriate means. Continued use of services after the changes take effect means that the user agrees to the changes, except to the extent that the law grants the user the right to act otherwise.

27. Final Provisions

If any provision of these terms is void, invalid, or unenforceable, this does not affect the validity of the remaining provisions. Such a provision shall be interpreted or replaced in the manner that is closest to its purpose and is permissible under applicable legislation.

These terms constitute the entire agreement between the provider and the user regarding the use of the website and services, unless a separate written agreement has been concluded between the parties.

28. Contact